Returns

  1. Please choose carefully. We do not give refunds for change of mind purchases, or have an unwanted gift. In order to ensure product integrity, we are unable to resell your returned products.
  2. If you accidentally selected the incorrect product when ordering online, please contact us immediately in order for us to rectify the selection. ime does not refund for incorrect purchases, and is not responsible for incorrect orders placed by you. However, if approved, you may return the product as long as it is unopened and in its original packaging. You will be responsible for the return postage fees.
  3. If you received the incorrect product or there was damage to the product in transit, please contact us within 48hrs of receiving the product for approval to return or exchange. We may require you to send us photographic evidence of the damaged product, or delivery error for insurance purposes. If approval is granted, ime will refund initial postage fees charged.
  4. For all instances, please contact ime within 48hrs of receipt of purchase in order for us to be able to process your return or exchange smoothly. All products must be returned within 14 days of receipt of purchase and also accompanied by the original purchase receipt.If you have any questions about Returns, the practices of this site, or your dealings with this site, please feel free to contact us.
IME Muse illustration by Tegan Swyny of Colour Cult